Overview

In the fast-paced world of food delivery, staying competitive means leveraging technology to streamline operations and make data-driven decisions. Our client, a prominent food service provider with multiple restaurants spread across a city, faced a unique set of challenges that hampered their ability to scale effectively and maximize profits.

With a setup that included multiple tablets for each delivery partner and three stores in each physical location, managing orders became a cumbersome and inefficient task. Recognizing the need for a unified solution to handle orders and generate comprehensive reports, the client approached us to develop a custom technology solution.

The Challenge: Fragmented Order Management

The client's initial setup involved a fragmented order management system that required separate handling for each delivery partner, resulting in operational inefficiencies and difficulties in tracking overall sales performance.

The lack of a centralized system made it challenging to obtain a holistic view of their business performance across all delivery platforms and physical stores. This setup not only complicated daily operations but also hindered the client's ability to make informed decisions about scaling their business and improving profitability.

Our Solution: A comprehensive app that integrated all delivery partners

To address these challenges, we embarked on developing an application designed to integrate with all available delivery partners in the city. The cornerstone of our solution was a robust dashboard that provided the client with detailed reports about orders, including a way to export orders to CSV for Power BI integration.

Features:

Integrated Order Handling: The application served as a one-stop solution for managing orders from all delivery partners, eliminating the need for multiple tablets and significantly reducing operational complexity.

POS Integration: By integrating with the client's existing POS software, we ensured that the transition to the new system was seamless.

Comprehensive Dashboard: The dashboard we developed offered detailed insights into order metrics, including volume, revenue, and customer preferences, across all platforms and locations.

Customizable Exporting: We included advanced filtering options and customizable order exports, enabling the client to drill down into specific data points, identify trends, and make adjustments to their operations.

What we did